Last Updated: January 15, 2025

1. Information We Collect

We collect several types of information from and about users of our website and services:

Personal Information

  • Name and contact information (email address, phone number)
  • Billing and shipping addresses
  • Payment information (processed securely through encrypted payment processors)
  • Account credentials and preferences
  • Purchase history and order details

Automatically Collected Information

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on our site
  • Referring website information
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Process and fulfill your orders
  • Provide customer support and respond to inquiries
  • Send order confirmations and shipping notifications
  • Improve our website and shopping experience
  • Send promotional emails (with your consent)
  • Prevent fraud and enhance security
  • Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • Service Providers: We share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving our users
  • Payment Processing: Payment information is shared with secure payment processors to complete transactions
  • Shipping Partners: We share shipping information with delivery services to fulfill orders
  • Legal Requirements: When required by law, court order, or government regulations
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL encryption for data transmission
  • Secure servers and databases
  • Regular security audits and updates
  • Limited access to personal information
  • Employee training on data protection

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings.

Types of Cookies We Use:

  • Essential Cookies: Required for basic website functionality
  • Performance Cookies: Help us understand how visitors interact with our site
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant advertisements

6. Your Rights and Choices

You have several rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Opt-out: Unsubscribe from marketing communications
  • Restrict Processing: Request limitation of how we process your data

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Generally, we retain:

  • Account information while your account is active
  • Order and transaction records for 7 years for accounting purposes
  • Marketing preferences until you unsubscribe
  • Website usage data for analytical purposes for up to 2 years

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

9. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information immediately.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

Questions About This Privacy Policy?

If you have any questions about this privacy policy or our data practices, please contact us:

Email: [email protected]

Address: Vale Store, 1847 Madison Avenue, New York, NY 10035, United States

Phone: Available Monday - Friday, 9:00 AM - 6:00 PM EST