Refund & Returns Policy
We want you to love your Vale Store purchase. If you're not completely satisfied, we're here to help with our hassle-free return and refund process.
Return Window
You have 30 days from the date of delivery to return your item(s) for a full refund or exchange. Items must be returned in their original condition with all tags attached.
Returns must be initiated within 30 days of delivery. After this period, we cannot accept returns or provide refunds.
Return Conditions
To be eligible for a return, your item must meet the following conditions:
- Item is in original, unused condition
- All original tags and labels are still attached
- Item is free from any odors, stains, or damage
- Original packaging and accessories are included
- Proof of purchase (receipt or order confirmation) is provided
Non-Returnable Items
The following items cannot be returned for hygiene and safety reasons:
- Underwear and intimate apparel
- Items that have been worn, washed, or altered
- Custom or personalized items
- Items damaged by misuse or normal wear
- Items returned after 30 days from delivery
How to Return Your Item
We'll provide you with a prepaid return shipping label and instructions.
Securely pack your item and ship it using the provided return label.
Once we receive your return, we'll process your refund within 3-5 business days.
Refund Process
Once your return is received and inspected, we will send you an email confirmation. If approved, your refund will be processed according to the following timeline:
- Credit Card: 3-5 business days
- PayPal: 2-3 business days
- Bank Transfer: 5-7 business days
Refunds will be issued to the original payment method used for the purchase. We cannot process refunds to different payment methods or accounts.
Exchanges
If you need to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item. This ensures the fastest processing time for your exchange.
For exchanges due to defective or incorrectly shipped items, please contact us immediately and we'll prioritize your exchange at no additional cost.
Return Shipping
Free Returns: We provide prepaid return shipping labels for all returns within the United States.
International Returns: International customers are responsible for return shipping costs. We recommend using a trackable shipping service.
We recommend using a trackable shipping method for all returns. Vale Store is not responsible for lost return packages.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the issue. We will provide a replacement or full refund at no cost to you, including return shipping.
For quality issues discovered after initial wear, please contact us with details and photos. We stand behind our products and will work to resolve any quality concerns.
Need Help with Your Return?
Our customer service team is here to assist you Monday - Friday, 9:00 AM - 6:00 PM EST
Email: [email protected]
Please include your order number and detailed description of your return request