Shipping Information
🚚 Free Worldwide Shipping
We're excited to offer free worldwide shipping on all orders! No minimum purchase required.
- No hidden fees or surprise charges
- Tracking provided for all shipments
- Secure packaging for your streetwear
- Insurance included on all orders
Processing Time
Order Processing: 1-3 business days
Orders are processed Monday through Friday, 9:00 AM - 6:00 PM EST. Orders placed on weekends or holidays will be processed the next business day.
Production Time: Some items may require additional production time of 3-7 business days for custom prints or limited edition pieces.
Delivery Times by Region
| Region | Delivery Time | Shipping Cost | Tracking |
|---|---|---|---|
| United States | 7-14 business days | FREE | ✅ Full tracking |
| Canada | 10-18 business days | FREE | ✅ Full tracking |
| United Kingdom | 10-20 business days | FREE | ✅ Full tracking |
| European Union | 12-22 business days | FREE | ✅ Full tracking |
| Australia & New Zealand | 15-25 business days | FREE | ✅ Full tracking |
| Rest of World | 15-30 business days | FREE | ✅ Partial tracking |
Order Tracking
Tracking Information: You will receive a tracking number via email once your order ships. This usually happens within 1-3 business days after your order is placed.
How to Track:
- Check your email for the shipping confirmation
- Click the tracking link provided
- Or visit the carrier's website and enter your tracking number
Tracking Updates: Please allow 24-48 hours for tracking information to appear in the carrier's system.
⚠️ Important Shipping Notes
Customs & Duties: International customers may be responsible for customs duties, taxes, and fees imposed by their country. These charges are not included in your order total and are the responsibility of the recipient.
Shipping Carriers
We work with trusted shipping carriers to ensure your Vale Store items arrive safely:
- USPS: Primary carrier for US domestic shipments
- DHL: International express shipping
- FedEx: Alternative carrier for select regions
- Local Partners: Regional carriers in specific countries
Shipping Address Requirements
Please ensure your shipping address is complete and accurate:
- Include apartment/unit numbers where applicable
- Provide correct postal/ZIP codes
- Use the full country name
- Double-check spelling of street names and cities
Note: We cannot be responsible for packages sent to incorrect addresses provided by the customer.
Lost or Damaged Packages
If your package is lost or damaged:
- Contact us immediately at [email protected]
- Provide your order number and tracking information
- Include photos if the package arrived damaged
- We will work with the carrier to resolve the issue
Resolution: We will either provide a replacement or full refund for lost or significantly damaged items.
📞 Need Help?
Questions about your shipment? Our customer service team is here to help!
Email: [email protected]
Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
We typically respond within 24 hours on business days.